Holos Returns and Exchange Policy
We hope that you will be delighted with your Holos order. However, should you wish to exchange or return your goods, we will happily do so within 40 days from the despatch of your order.
To return or exchange an item, simply email us at firstname.lastname@example.org, tell us why you wish to return or exchange, quoting your order number. Once we have received and assessed the garment, we will then email you to advise on your refund or exchange.
Our wraps and garments are designed to be very beautiful and precious, but they are also delicate. They have been quality controlled twice, once in Italy and once in Sydney, and therefore we are very confident that they are sent to you in perfect condition. We ask that you take great care when removing our garments from their packaging and when trying them on. Please ensure that you remove any spiky jewellery and please avoid contact with velcro, makeup or grease.
Unfortunately, we cannot accept exchanges or returns of goods damaged while trying on. All items must be returned in their original condition: unused, unworn, unwashed, and with all original packaging including their complementary pouch (for wraps).
Items purchased online can be returned by post.
Returns and exchanges By Mail Within Australia
You may wish to post your return to us directly, at your cost. To ensure the safe return of your parcel we recommend that you use a service which can be tracked, and that you retain proof of postage and the tracking number until your return is processed.
We will post your exchange item back to you, at our cost.
Please ensure that your parcel is posted to the following address:
Att: Customer Care
Holos Luxury Knitwear
404 Queens Parade, Fitzroy North, Victoria, 3068, Australia
Returns By Mail from outside Australia
You may wish to post your return to us directly, at your cost. To ensure the safe return of your parcel we recommend you use a service which can be tracked, and that you retain proof of postage and the tracking number until your return is processed.
The customer is responsible for risk of loss, theft or damaged goods during transit; therefore we advise you take out shipment registration or insurance with your postal carrier. Holos will not be responsible for parcels lost or damaged in transit if you choose not to insure.
We will post your exchange item back to you, at our cost.Please ensure that your parcel is posted to the following address:
Your refund will be processed within 30 days of receiving the items, to the original credit card used for the purchase. You will receive an email from us confirming the receipt and the status of your return.