Returns

Holos Returns and Exchange Policy

We hope that you will be delighted with your Holos order. However, should you wish to exchange or return your goods, we will happily do so within 40 days from the despatch of your order.

To return or exchange an item, simply email us at orders@holos.sydney, within 40 days of the despatch date of your order. Tell us why you wish to return or exchange your item, quoting your order number, and we will send you a Return Authorisation Code (RAC). Write the RAC in the box on the Return Form, which is located at the bottom half of your Packing Slip, and complete the form, circling the item(s) you wish to return or exchange. Please include this Return Form with your goods. If you no longer have your Packing Slip / Return Form, simply email us at orders@holos.sydney, and we will email a replacement copy to you.

Our wraps and garments are designed to be very beautiful and precious, but they are also delicate. They have been quality controlled twice, once in Italy and once in Sydney, and therefore we are very confident that they are sent to you in perfect condition. We ask that you take care when removing our garments from their packaging, and when trying them on. Please ensure that you remove any spiky jewellery, be careful of your rings, and please avoid contact with makeup or grease.

Unfortunately, we cannot accept exchanges or returns of goods damaged while trying on. All items must be returned in their original condition: unused, unworn, unwashed, and with all original packaging and accessories, such as pouches, included.

Return Options

Items purchased online can be returned by post or in person at our Head Office Boutique.

Returns and exchanges By Mail Within Australia

For free returns within Australia you may use Parcel Point, visit:
http://parcelpoint.com.au/1796luxuryknitwear/return
and follow the prompts on the screen.

Australia Post

You may wish to post your return to us directly, at your cost. To ensure the safe return of your parcel we recommend that you use a service which can be tracked, and that you retain proof of postage and the tracking number until your return is processed.

Please ensure that your parcel is posted to the following address:
Att: Customer Care
Holos
120b Underwood Street
Paddington, New South Wales 2021, Australia

Refunds

Your refund will be processed within 30 days of receiving the items, to the original credit card used for the purchase. You will receive an email from us confirming the receipt and the status of your return.

Returns and Exchanges In person

We accept returns and exchanges in our Boutique in Sydney. Holos is located at:

120b Underwood Street
Paddington, New South Wales, 2021, Australia
Phone +61 2 8030 7096
We are open Monday to Friday from 9am to 5pm.

If you wish to come in to our Boutique outside of opening hours you can do so by appointment.

Returns By Mail from outside Australia

To ensure the safe return of your parcel we recommend you use a service which can be tracked, and that you retain proof of postage and the tracking number until your return is processed. Please ensure that your parcel is posted to the following address:

Att: Customer Care
Holos
120b Underwood Street
Paddington, New South Wales 2021, Australia

Please email us at orders@holos.sydney within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product. All products must be returned in their original condition and packaging. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered post and that you pre pay all postage. The customer is responsible for risk of loss, theft or damaged goods during transit; therefore we advise you take out shipment registration of insurance with your postal carrier. Holos will not be responsible for parcels lost or damaged in transit if you choose not to insure.